Contact information
Contact Us
Contact Nativezi
We are here to help with your orders, products, and any questions you may have.
Nativezi is a store brand operated by Cangzhou Kangyi'an E-commerce Co., Ltd.
Our customer service team is available to assist you with order inquiries, product information, returns, and other support requests.
Order Status
To track your order, please visit:
Please enter your tracking number to view the latest shipment status.
If your tracking information has not updated, please allow additional time for carrier processing or contact our support team for assistance.
Other Questions
Our office hours are 9 am-5 pm EST. We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.
Be patient my friend, we are doing our best to get back to you as fast as possible. Please do not send multiple emails as this could delay our response time.
Please include:
Your name;
Order number (if applicable);
Email address;
Details of your request.
We will review your message and respond as soon as possible.
Customer Support
Email:
support@nativezi.com
Phone:
+86 15272013979
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
We usually respond to customer inquiries within one business day.
If you do not receive our reply, please check your spam or junk email folder.
Please avoid sending multiple requests for the same issue, as this may delay our response time.
Company Information
Brand:
Nativezi
Legal Operating Entity:
Cangzhou Kangyi'an E-commerce Co., Ltd.
Registration Number:
91130981MAEX29YJXB
Registered Address (Business Registration Address):
Apartment 202, Unit 2, Building 4, Xiguan Xincun Residential Area, Jiahe Town, Botou City, Cangzhou City, Hebei Province
Phone:
+86 15272013979
Established Date:
September 12, 2025
Contact Form
Our contact form is available for customer support inquiries.
All submitted messages will be sent to our customer service team through our official support channel.
Please ensure your email address is correct so we can respond to your request.