Refund policy
Refund & Return Policy
1. Overview
At Nativezi, customer satisfaction is important to us.
Nativezi is operated by Cangzhou Kangyi'an E-commerce Co., Ltd.
If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order, subject to the conditions outlined in this policy.
2. Return Eligibility
To be eligible for a return, items must:
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Be requested within 30 days of delivery;
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Be unused;
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Be in original condition;
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Include original packaging and accessories where applicable.
Returns that do not meet these requirements may not be accepted.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The product received is defective;
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The wrong item was shipped;
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The item was damaged during delivery.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
4. Return Process
Before returning any product, please contact our customer service team:
Email: support@nativezi.com
Please include:
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Order number;
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Customer name;
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Product name;
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Reason for return;
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Photos or supporting information if applicable.
After reviewing your request, we will provide return instructions.
Please do not send products back before receiving return approval.
5. Return Address
Approved returns should be sent to the following return address:
Cangzhou Kangyi'an E-commerce Co., Ltd.
Apartment 202, Unit 2, Building 4, Xiguan Xincun Residential Area, Jiahe Town, Botou City, Cangzhou City, Hebei Province, China
Phone: +86 15272013979
Please contact support@nativezi.com before sending any return to receive return instructions.
6. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method;
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Processing time may depend on your payment provider.
Please note that:
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Original shipping fees are not refundable unless the return is caused by our error;
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Bank or payment provider processing times may affect when funds appear in your account.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days after receiving your order.
Email: support@nativezi.com
Please include:
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Order number;
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Photos showing the issue;
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Description of the problem.
We will review your request and provide an appropriate solution.
8. Missing Items
If your order arrives with missing products, please contact us within 7 days after receiving your order.
Email: support@nativezi.com
Please include:
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Order number;
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Missing product details;
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Photos of the package and received items if available.
9. Order Cancellation
Cancellation requests must be submitted within 24 hours after placing your order.
Please contact support@nativezi.com as soon as possible.
Once an order has entered processing, preparation, or shipment, cancellation requests may not be accepted.
Shipped orders cannot be cancelled and must follow this Return Policy.
10. Promotional Periods
Return and refund conditions may vary during special promotional periods.
Customers should review the specific terms and conditions of any promotion before placing an order.
11. Promotional Discounts
Nativezi promotional discounts are based on actual product pricing.
Discount: 30% OFF
Any advertised discount must accurately reflect the actual price difference shown on our website.
Promotional offers may be limited by availability and duration.
12. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
Brand: Nativezi
Operated by: Cangzhou Kangyi'an E-commerce Co., Ltd.
Registration Number: 91130981MAEX29YJXB
Established Date: September 12, 2025
Email: support@nativezi.com
Phone: +86 15272013979
Registered Address (Business Registration Address):
Apartment 202, Unit 2, Building 4, Xiguan Xincun Residential Area, Jiahe Town, Botou City, Cangzhou City, Hebei Province, China